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Tag: Jumia

General News

Jumia Highlights Technology-Driven Customer Service @ Customer Service Week

As organisations around the world mark Customer Service Week under the global theme “Going the Extra Mile,” e-commerce leader Jumia Nigeria shares what exceptional service means in the current digital retail space. For Jumia, going the extra mile goes beyond handling complaints or closing support tickets. It means taking ownership of the customer’s experience from […]

Business news

World Bank Investing US$25 million in Equity in Jumia Technologies

The World Bank Group is supporting the expansion of Africa’s digital commerce infrastructure to help small businesses reach new markets, create jobs, and strengthen economic opportunities across the continent. Through Jumia, Africa’s leading e-commerce platform, the investment is expected to enable approximately 60,000 local annual active sellers to participate more fully in the digital economy, […]

Business news

Beyond the Big Cities: Inside Jumia’s High-Stakes Push into Upcountry Nigeria

For over a decade, Nigeria’s e-commerce growth has largely been concentrated in major cities. In places like Lagos and Abuja, doorstep delivery, app-based payments, and Black Friday deals are now part of everyday life. But beyond these centres, access has remained uneven, with logistics gaps and low trust slowing adoption. That gap is now where […]

Business news

Jumia Targets Break-even in 2026 After Strong Q4 Surge

Pan-African e-commerce giant Jumia says it has moved decisively beyond survival mode after posting robust fourth-quarter 2025 earnings, with CEO Francis Dufay declaring the company is now entering a phase of high growth after years of restructuring. The firm, founded in Lagos, Nigeria, in 2012, reported a sharp acceleration in core marketplace activity, reinforcing what […]

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